Legal information


By accessing, visiting or using this website, you are accepting these general terms and conditions. KBR reserves the right to update or revise these terms and conditions at any time. Important changes will be announced on our homepage.



In general terms, KBR cannot be held responsible for technical errors of any nature affecting this site. KBR reserves the right to modify, interrupt, suspend or remove all or part of its website, either temporarily or permanently, without giving any notice nor compensation of any kind.

KBR cannot under any circumstances be held responsible by you or a third party, for modifying, interrupting, suspending or removing the website. KBR cannot be held responsible for the content and existence of other websites it links to.

KBR cannot be held responsible for the information given on the sites it hosts, of which the list is given below:

Subject to the applicable legislation or regulations in force, KBR cannot be held responsible for any damage, either direct or indirect, particularly but not exclusively limited to loss of profit, customers and intangible goods which may result from the use or inability to use the site and, more generally, any event connected to the site and/or any third party site. In particular, KBR cannot be held responsible in the event of total or partial piracy of the site and the damage which this piracy may cause to you or to a third party.


Intellectual property

The use of the site does not confer any right to intellectual property to the user over the content of the site which remains the exclusive property of KBR.

Therefore, any text, photos, videos, data, notices, logos, brands and other elements reproduced on the site are reserved and protected by copyright and/or trademark law and/or any other legal provisions in force which are applicable in relation to intellectual property. As such, you are only authorised to use this site for private use. Any other use is considered to be counterfeit and/or infringing upon trademark and/or copyright and/or any other legal provisions in force which are applicable in relation to intellectual property.

It is therefore forbidden to reproduce, represent, broadcast, commercialise, modify, or concede in whole or in part any of these elements reproduced on the site and all or part of the site in general, without the prior and express permission of KBR.

Any illicit use of all or part of the site (piracy, counterfeit, etc.) may give rise to legal proceedings in line with the legal provisions in force.


Privacy and personal data

KBR cares about its visitors and users and strives to offer the best service. To offer the best service KBR collects and processes certain personal data. This personal data will always be collected and processed in accordance with the applicable legislation.

KBR has a data processing register which contains all personal data that is collected by the institution. The register holds information on how certain information is processed, where and how they are or were collected and with whom this data is shared. You are able to consult this register on request.

The different ways we collect and process data and your rights are explained in further detail below.


We collect the following data

If you wish to use certain services provided by KBR (such as consulting works) you are required to agree to (temporarily) KBR saving and processing your data in correspondence with the services provided. Your data will not be used for other purposes than for those you have consented to. If you do not agree to these terms you won’t be given access to certain KBR services.

When visiting the website and the online catalogue the following data is collected and processed anonymously:

  • Your IP-address, and other general information such as your operating system and the browser you are using.
  • Date, time and length of your website visit.
  • How you found our website e.g. via a certain search engine.
  • The way you visit our website (pages, mouse clicks, …).
  • All information you provide to us voluntarily.

When viewing certain pages on our website there are buttons that enable you to share our content through social media channels (Facebook, Twitter, …). The moment you use these social media buttons you are using the corresponding platform, they are then able to place cookies and collect certain data from your website visit. Please refer to the corresponding platform’s privacy policy for information on the data they collect and process.

When you register for our newsletter or when you enroll yourself for a certain promotion, the following details are collected and stored:

  • Name and first name;
  • Email address;
  • Postal code;
  • Language preference.

They are stored in the Measuremail database and are use only to send you the news that you subscribed for. If you want to update of remove your personal data, or unsubscribe, simply click on the link you will find in every newsletter, or send an e-mail to arjfyrggre@xoe.or.

When you fill out a form on our website (contact, complaint, event, order) the following details are collected, saved and processed in correspondence with your question, order or complaint:

  • Name and first name;
  • Email address;
  • Full address for orders;
  • All other information you provide to us voluntarily.

For those with a KBR-account or a reader’s card, the following details are collected, saved and processed in correspondence with your membership:

  • Name and first name;
  • Address
  • Information from your e-ID (photo is used for your reader’s card)
  • All other information you provide to us voluntarily.

The collected data can be stored in KBR’s automated data files. KBR uses this data to manage its relationships with its (website) visitors and readers. This data could also be used to fight abuse and irregularities.


Your data and third parties

Unless you consent to do so or unless we are legally required to do so, your data will never be shared nor sold with or to third parties.



Consulting, editing or removing your personal data

  • You have the right to consult your own personal data and request information regarding the processing of your data.
  • You have the right to edit or change your own personal data.
  • You have the right to have your personal data removed or to prohibit its use.

You can use all of the above services concerning your rights and privacy free of charge.

If you wish to exercise the right to consult, edit or remove your personal data, please contact us on cevinpl@xoe.or. Alternatively you can talk to our reception staff or send in a written request:

Secretary of the General Direction of KBR

Boulevard de l’Empereur 4,

1000 Brussels

Please formulate your inquiry as detailed as possible. This way we’ll be able to respond to your inquiry quickly and correctly. Also note that you will be required to prove your identity when sending in an inquiry, if you fail to do so we won’t be able to process your request.


Data Protection Officer

KBR has appointed an internal Data Protection Officer (DPO): Hannes Lowagie. You can contact him via cevinpl@xoe.or.



This website, like many other websites, uses cookies. Cookies are small bits of text that are sent to your browser when you visit a website, in this case KBR’s website. Your browser then sends these cookies back to our website every time you visit the site again. This way it can recognise you and can tailor your website visit, such as your language preference. This will make your next visit to our website easier and more useful for you.

We use cookies for the following purposes:

  • Your preferences: to save your language preference for your next visit.
  • Analytics: to this end we use Google Analytics and Facebook Pixel. Via Google Analytics we get insights into our website traffic and the number of visitors. All data is processes anonymously and can’t be identified in any way by KBR nor by Google. You are able to opt out of Google Analytics tracking your website visits at any time. You can do so by installing the Google Analytics Opt-out Browser Add-on. Facebook Pixel stores information about your visit which is linked to online advertisements. You can indicate at any time that you do not want Facebook to analyse your website visits, via Ad Preferences.
  • To improve your user experience: to do so we use Hotjar. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they click, what users do and don’t like, etc.) and this enables us to build, maintain and improve our service with user feedback. Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor KBR will ever use this information to identify individual users. For further details, please see Hotjar’s privacy policy. You can opt-out Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by clicking the ‘disable’ button on the Hotjar website.

By accessing this website you automatically agree to the usage of cookies on this website.


Property and individual responsibility

By providing your opinion on one of the fields of KBR site, or by communicating any content, other than by e-depot, you expressly and freely grant KBR all related intellectual property rights, and particularly the right to reproduction, representation, adaptation, in any format and using any media currently known or unknown, for the entire world and for the duration of the current and future intellectual property. By publishing a message on the site of KBR, you agree to not infringe the law and particularly not to defame, abuse, distribute any racist or offensive material, harass, threaten, or violate the rights of others such as the right to private life, image rights and rights relating to human dignity.

You alone are responsible for the content of your message and as such guarantee KBR against any recourse and/or actions which may be filed by any individual as the result of publication of your message on KBR website.

KBR reserves the discretionary right to publish or not publish any message on its site, to change it, retain it online or delete it at any time and without having to give you prior notice.


Applicable law – disputes

This website and its terms of use are subject to the laws of Belgium and in the event of a dispute only the courts of law of the Brussels judicial arrondissement have jurisdiction to hear and determine these disputes.

If you believe that we have not been able to assist with your question or concern regarding your privacy rights (art. 77 to 80 GDPR), you have the right to make a complaint to the Data Protection Authority.



If you have any questions about your personal data and the way it’s processed, or about any other related matter, please feel free to contact our data protection officer on cevinpl@xoe.or. This email address is solely intended for questions and concerns regarding privacy and the protection, collection and processing of your personal data.

Please refer to the contact form on our website for all other questions.

If you wish, you can find additional information on the legislation regarding the privacy and protection of your personal data at the Data Protection Authority.

Rue de la Presse 35
B-1000 Brussels
Tel.: +32 (0)2 274 48 00


Contact details

Royal Library of Belgium (KBR)
Boulevard de l’Empereur 4
B-1000 Brussels
Tel: +32 (0)2 519 53 11
VAT number: BE0875.395.207